Customer Testimonials
Ryan Dunlop was excellent at giving updates on my vehicle and making sure it was properly serviced!
The repair was okay. They fixed my car back to the way it was. However about a week after they delivered it back to me, I had to go back because a part was not available. Also, there's some sort of lock in the back of my Tahoe that goes somewhere in my vehicle and I don't know where. Things around my cab were disturbed such as my camera and preset radio stations.
Friendly, professional, great selection of inventory, no pressure to purchase. They let the car do the selling and the customer do the shopping.
i showed interest in a particular vehicle online. I then was contacted immediately from personnel for Buick. I scheduled an appointment for the next day. As soon as i got on the lot, I was greeted by Ariel. He checked on my appointment, and brought the key for the vehicle I wanted to see. He took me on a test drive, and explained different aspects of the vehicle. I was very pleased with how the salesman and team interacted with me.
I purchased my 2026 2500 HD Denali cash. I was told that my trade which was a 2019 Infiniti QX 80 was not going to be sold at dealership. I was advised by salesman that the vehicle would go straight to auction and sale at 8k to break even. It was misleading, it was a lie, unethical, and left me feeling violated. I work with integrity and I expect the same when I’m the consumer. Parks GMC has proven to me that they do not hold integrity and honesty as a standard. Two days later I went on their website and seen they ... Read More DealerRater - Mar 8, 2026
I have worked with Ryan for over a year now and he is great at communicating and making sure my vehicle stays in great shape. I highly recommend him.
Freddy was our salesperson. He did a great job explaining everything we needed to know about our new car.
Significant lack of communication. Originally, took the vehicle in for suspension noise. They diagnosed it that morning as a CV axle and was told since the part was in stock the car would be available end of day, possibly tomorrow morning at the latest. Two days later, there is still no correspondence from the service team. When I called, I was told my Buick Enclave was available, but the suspension noise was improved but still there and further diagnosis identified a bad front left strut. I turned down the repair and took the vehicle back expecting the noise to be ... Read More DealerRater - Dec 1, 2025
Ryan @ dealership went above & beyond to help me find a solution for a unique problem for my car. I appreciated the time & effort it took to resolve the problem.
Don’t go to Park’s GMC for service!!! I took my truck back for transmission check from a previous service and tire rotation. At 2:00 pm on the 3rd day of the service dept having it; I still had not heard anything from the service dept. So, I called them and after a 25 minute wait on hold the phone system hung up on me. So , I called back and ask the receptionist to have the service dept. call me. I waited 2 hours and no response. So, I called back one more time and service advisor told the transmission checked out ... Read More DealerRater - Nov 12, 2025
Everyone was very helpful and friendly. Christian in BDC was very pleasant to work with on the phone & super patient with me as I navigated through the different cars of interest. Greg went out of his way to come pick me up and get me to the dealership safely, since I did not have a ride there, and he made sure the car was detailed and waiting for me as well as making sure I had an understanding of everything on my new Encore GX. Financing was very efficient and got me in and out in a timely manner.
First new vehicle I've purchased in 3 decades. Initially apprehensive going into this adventure, I was pleasantly surprised with the new truck buying process. Pricing, the test drive, trade-in and purchase was done in a professional manner with no high pressure tactics. Dealership staff was always knowledgeable, patient, sincere and very helpful.
Freddy B. provided awesome service when I purchased my vehicle. I will recommend Park Buick to family and friends!
Our sales rep was Freddie Boutros and he was extremely knowledgeable and the reason we purchased from your dealership. The sales manager, Wayne was very polite, helpful and was straightforward. At no time did we feel pressured and really appreciated the process.
The worst customer service! The managers are a joke! Bought 25th Anniversary Edition Yukon Denali. The Blacked Out Parts were not on the car when purchased. Was told could keep the chrome parts and the black parts when they arrived……Dealership took chrome parts off 2 months later, refuse to return them & have yet to receive all the black parts. Joe & Jason (the managers) have yet to return calls. Had no problem returning calls when we were spending $96,000 at their dealership or when they were calling me at work, begging for a good review! Ha! The place is a ... Read More DealerRater - Jun 30, 2025
I was able to get all of my services taken care of. Looking forward to having my vehicle serviced by the dealer again so that I can have the right type of work to be done.
Outstanding Service Experience with Ryan at Parks Buick Greenville!
I had a fantastic experience at Parks Buick in Greenville, thanks to Ryan! From start to finish, the process was smooth and efficient. Check-in was quick and easy, and Ryan made sure everything was clearly explained. My vehicle was serviced for an oil change, tire rotation, and brake inspection—all completed promptly and professionally.
What really stood out was the digital printout I received, detailing the inspection results. It gave me peace of mind knowing exactly what was done and the condition of my vehicle. Ryan was courteous, knowledgeable, and made ... Read More DealerRater - May 23, 2025
Hire more team members like Beth!!! I promise you will sell more cars. But my overall experience was amazing and went very smoothly 😄!! Thanks Parks Buick Team!
Wonderful experience at this dealership. Got a great deal. Everyone was easy to work with. JB is a great salesman. No hassle, laid back and knowledgeable.
Great experience. Thank you Mike. Love my new GMC Sierra. Thank to the Parks team
8/16 bought the ford expedition from Parks Buick GMC
8/19 issues starting the car, has to take it back and the cam phasers needed to be replaced at Fairway Ford. 8/29 picked the car up with new issues- rough idle and strong vibration. Brought the issue up and was told it was normal. 9/26 called Ford due to vibration and idle becoming a strong shake- they said all was fine, getting used to new parts and no other issues when they serviced it. 10/9 called Parks about issues and was told to take the car back to Ford, they kept it 10/9- 10/14. Stated no issues, ... Read More DealerRater - Nov 26, 2024
The “Parks Promise” is a joke. We purchased a Yukon from them December 2023, we didn’t receive our registration until the end of March 2024. Something we were promised would only take a few weeks. During this time, my husband was issued a ticket for a “fictitious tag” because the license plate was still registered to our vehicle that we traded in. Steven Raines was supposed to be giving us updates, which he did not. It wasn’t until Tony Triplett got involved, that anything got resolved. Now I have been waiting 2 weeks for Steven Raines to return my call about ... Read More DealerRater - Aug 20, 2024
An enjoyable time with Charlie Hobart as we evaluated vehicles for meeting our agenda. Charlie's vehicle knowledge and understanding of our lifestyle changes provided a personalized buying experience. I'd like to recommend Charlie for your next vehicle purchasing needs.
They were very helpful at showing me the vehicle and allowing me to test drive it and see all the features. They also worked hard to settle on a price that worked for both of us.
Parks Buick has great customer service and were very accommodating to our schedule. Stephanie was great to work with. She was very down to earth and transparent regarding the purchase process. Ian, another representative that was very helpful as well. Lastly, but certainly not least, the Finance Mgr was very helpful as well.
J.B. was my sales person at Parks Buick GMC. I found a car online and emailed the dealership. J.B. responded right away and before I knew it, I had found the perfect car for me. J.B. had the car detailed so great, the car looked brand new. When I went in for the test drive, I fell in love with the car. J.B. excellent service bought this deal all together. At the closing, he reviewed all of the paperwork with me and made sure I understood it. He even provided me with a brand new manual ... Read More DealerRater - Sep 22, 2023
The people all suck there. Only nice person was George I believe his name was. We did end up getting a car there only because my husband really wanted it and it would had taken us 3-6 months to get one built for us anywhere else within a 100 miles radius. But of course they’re nice to you and can answer all the questions you have until the sale is secured, than anything afterwards they act like they don’t know jack crap and have the worst attitude with a simple question. I wouldn’t recommend them to anyone, go ... Read More DealerRater - Aug 29, 2023
I've been coming to Parks for service for my 2015 Buick Encore for a couple of years. This time, I was very unhappy with this visit. During the service to replace brakes, struts, tune-up and several other normal maintenance service, they broke my windshield, which they replaced at no charge. Then, after paying my bill of $3452.01 I drove home. The next day, when I started my car, my tire service light came on (I mentioned this issue at the time of dropping off my car for the original service) I drove to the dealer and explained what was happening. They ... Read More DealerRater - Aug 29, 2023
Stephanie was wonderful to work with during the purchase process. She walked me thru the vehicle via FaceTime and the dealership delivered the car to my home. Great, easy process!
David Jourden and Tim Wilson went above and beyond the call on my behalf. I came in with a broken skid plate hanging off the bottom of my 2017 Buick LaCrosse. David quickly identified the problem and asked Tim if he had a replacement part Turns out the skid plate I needed is no longer used by Buick. None were in stock at the dealership. Tim went online and found one with a two-day delivery. When the new skid plate arrived David called me and I came out. The Ssrvice Department hapoened to be short-staffed tha afternoon. David installed the new ... Read More DealerRater - Aug 17, 2023
Great service. The technician did an excellent job diagnosing an issue with my suspension. Car rides like new again!
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Staff in the service area were very friendly and helpful. My Buick Encore was take back and serviced in a efficient manner. I waited in the Service waiting area, which has been redone and is very nice. I have had all my scheduled maintenance done here since purchasing my Buick. Also,other than routine maintenance, I haven't had any problems with my vehicle. That may be due to the inspections preformed during the routine service. I'm very pleased with my vehicle and the service I have received. Keep up the good work!
Service was quick and excellent! Dave Jourdan is always professional and courteous and does a great job of communicating what is going on with my service
Awesome service , Best service team in Greenville. Thank you for all your help. Go team
My salesman Mark did a great job. I appreciated that the vehicle was delivered to my home.
Good experience with each employee in all visits. Both of us are inclined to return.
Absolutely First class Service and a wonderful people to work with.. Very quick to help and get you out..
Parks Buick GMC took great care of me and my vehicle! Their associates were very helpful.
Great service! Ryan went above and beyond. They accidentally left off the engine cover and he brought it to my house and put it on for me. Never had anyone do anything like that before.
Ryan was great, very helpful. Service was prompt and prices were fair. I’ll be back.
We had an awesome experience with Chris. This marks our 3rd car purchase from Parks and it continues to be quick, easy, and painless.
Friendly and competent, I always feel like I get the best service going above and beyond!
The two service advisors I spoke with were friendly and informative. However, it took nearly 2 hours for my oil change and that was with a scheduled appointment.
Helpful staff and great service. Always friendly and and a very nice waiting area. Thank you.
Ryan made my service experience excellent! He was knowledgeable and communicated with me throughout the day of my service, even helped arrange for the shuttle to pick me up to get my car.
I think the service was good. I didn't like the fact that online scheduling is available or offered online but doesn't work or the actual appointment does not cross over
Cudos to Ryan in the Service department. I was traveling to Montana and developed car trouble. Ryan took me in and had me back on the road in a couple of hours. Also, Karen, your courtesy driver, was excellent. You are lucky to have someone with her personality. They were both great.
Quick re-do of a failed part from our prior service. Service was performed at no charge to us. They made it right!
Danielle Jones knows how to communicate, a trait that too many people in customer service lack. She’s awesome!
Very fast service, nice service advisor. Asked the right questions and didn’t try to sell me anything I didn’t need.
Everyone was so helpful and professional. Danielle and Dave we’re super nice. Thank you for being so helpful.
As always impeccable service !!! Nina Wes and the entire crew do a great job !! Thank you Ann
Quick service, diagnostic and repair. The staff is knowledgeable and were able to assist as expected.
Very responsive to customer needs. Great follow up, pleased with service and personal. Good job.
I had a great first time experience with Parks Chevrolet of Greenville. The service department made all the arrangements cater to my needs. Thanks
Everything was great. They notified me when my vehicle was done and it was quick.
Great people! Took the time out to work with me when random and unexpected things happened.
Mike Koenig was great ! That's why I am a repeat customer of his. In and out in no time after I made my choice of vehicles.
Great team effort at Parks Buick GMC. Multiple people were involved to make this feel like a personalized, informed, positive experience. No pressure to buy, just helpful people answering questions. Would highly recommend.
Great communication with their team prior to the purchase; easy transaction process. Very helpful people all around.
Everybody did an excellent job.Nina and Lyn were great. I have been dealing here since about 1993.
Easygoing laid back environment. Very professional and helpful. I would recommend this dealership if you’re in the car market.
Decent dealership, a little bit high on the prices and they do not service the used vehicles and fix their problems before they hit the lot. Sale's person Chase is awesome.
Great! People were helpful & found solutions to my needs & took care of me in a timely manner
Everyone was very nice & helpful. Went out of their way to make sure I was taken care of.
Oil change, oil filter and air filter and was out in less than 1 hour...
Excellent experience. I had to attend a funeral and they got me in 3 hours early, accommodating my schedule, and I was out quickly. Much appreciated
Service writer was great and did a good job getting my vehicle in and out quickly.
I was able to schedule quickly and the communication was good and the work was done efficiently.
We took the oil change deal to add to our contract f for a large amount of money not knowing that after 3 years it would end ! We had only had only 3 oil changes. ! We feel this is a rip off! We had purchased two cars from Parks buick! Not ever again!!
Service was great and Richard handled everything that I needed. And I would be happy to come back at any time to get service again.
Very satisfied with service happy so have my gmc and great full for the dealiship
Check in and check out process was quick and efficient. Work was complted on time.
Olivia was so knowledgeable and accommodating while helping find the car that worked best for us...Olivia was excellent...
Richard did a great job and I experienced good and efficient service. Will be back soon.
Super friendly, Not Pushy, We purchased a custom Van it arrived quickly and was flawless. The staff took the time to learn about the custom vehicle additions and were very helpful in getting us started. Definitely recommend Parks!
Always excellent, friendly service. Quick fix while I waited. Installed parts for me. Thank you!
The service rep was great. It took a while for my part to come in. I was initially told 7-10 days, it took almost 8 weeks.
Love it there. Only dealer i would buy a car. Kind snd considerate people. I’m
The Buick I purchased did not seem to have been inspected very thoroughly because there were a couple items that were bad. One item was fixed and the other which was a worn and torn seatbelt. They refused to replace the seatbelt which was inspected by one of their technicians and said was bad. The salesman did a good job and enjoyed working with him.
George Witt was above and beyond , patiently trying to teach me all the new features on my Buick! He was kind, relaxed and humble! Never made me feel dumb or silly. He listened to what I wanted and guided me so I could obtain my goals with the new car, radio, etc. He is an employee that was not pushy and made me feel like it was a pleasure to help me find the right car!
Ryan was great to deal with in the service department. He was very professional as well as helpful in explaining what needed to be done.
Kind and courteous people. Communication is great. Always puts customers first. Always a pleasure to work with.
I regret stopping there. 1st day getting the car home I park the car in my driveway oil leaking out on my driveway. I took it back. They said not leaking.
The salesman James Brown was very helpful and made our car buying experience very easy.
I had new tires installed and an oil change service done on my Yukon. The service team communicated very well throughout the process- Dave is the best! All of the work was done correctly and I’m very satisfied with Parks.
Parks Buick GMC took good care of me and my vehicle. They talked my through an unexpected repair and made sure I got a ride to and from work while my car was serviced. Great people!
The repairs were explained clearly, costs were in line with the estimates and changes were explained, and timing of service was ahead of schedule.
After telling the person that I was going to wait for my oil change service I arrived at my appointment time only to be told that it would be three or more hours before it would be finished. This is the second time since change of ownership of this dealer that the service department has really disappointed in their service. After dealing with this previous dealer for over thirty years with out any problems this owner has repeatedly let me down. I will start looking for other options for service.
I compared 5 dealerships when considering my purchase of the gmc canyon denali. Nina from day 1 was the most upfront and helpful sales person I dealt with. She understood that I did not want any dealer addon's and made sure that the vehicle I wanted was the vehicle I received. Nina gets a 10 out of 10 from my. The rest of the staff at Parks was terrific again no nonsense and no pressure just pure professionalism. My purchase was top notch and I will highly recommend Parks to anyone I can. Sincerely Rod
Very nice, knowledgeable, and explained everything. When the work was not done to my satisfaction the first time, they made it right.
Parks Buick GMC has been a trusted dealer for our family for years. Great service!
Every time I schedule a visit on line I get a call back telling me that visit cannot be honored. This has happened 4-5 times now.
Then I have to go through a service tech calling me and setting up a service call 2 weeks out from the date available on line.
This visit in question was to be a waiting visitor, I get there and was told it’s a drop off , I’m like ok I’m waiting. Luckily the service was completed in a little over an hour
Need to get the scheduling right. If there are no ... Read More DealerRater - Jul 22, 2023
Danielle was amazing and helpful! I really enjoyed my experience at Parks GMC getting my oil changed.
First time at the dealership and they made me feel like a part of the family. Very easy experience and we felt really comfortable. Thank you all for your help.
Very amazing and very detailed. Customer service was great the shuttle service and the driver beyond great
I had some early problems with the time taking to repair my Van but Shane realized it and went above and beyond to satisfy me which lead me to the 5star rating
Very friendly and helpful. They did an amazing job on my paint and finish, and detailed the car beautifully. Job well done!
When I pulled up to the service area I was greeted by a nice young lady (I wish I could remember her name), she got my keys and took care of me right away with a smile. I walked into the waiting area and it was clean and comfortable (not too hot or too cold). Karen, the nice lady who drives the shuttle was very pleasant, there were three of us ladies that needed the shuttle service that day and Karen was more than happy to drop everyone off at their respective locations. We all introduced ourselves and shared little ... Read More DealerRater - Jul 20, 2023